Cant login to my account

by melissa33415
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Original Post

Cant login to my account

★★★ Newbie

I cant login to my account after I added an existing game to it . please help . looks like I have lost all data .

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Re: Cant login to my account

EA Staff

@melissa33415 Please contact an Advisor as they will be able to check your account:

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Message 2 of 2 (85 Views)