Unable to play purchased game. Getting Error Message [ Edited ]

[k4kau1f325ju]

Same with Battlefield 5 - using xbox login.. 

[EA_Darko]

Hey all, on what OS are you and can you grab me a DxDiag: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Darko

[k4kau1f325ju]

DirectX Diag attached. Login into EA through xbox and Game Pass 

[EA_Darko]

Hey @k4kau1f325ju can you try downloading APEX Legends and then try the download for BFV again?

Also, I would need to see the full text file for the DxDiag.

Darko

[k4kau1f325ju]

@EA_Darkook..

[k4kau1f325ju]

Thanks Darko.. Started downloading APEX legends and all other EA games became available to play.. 

All good - Now appreciate the assist.. Not sure what the issue was..

[EA_Darko]

That's great to hear @k4kau1f325ju.

Darko 

[eleman09]

Command and Conquer Remastered asks to be downloaded again after working fine the last 3-4 days.  Fails download even after reboot and retry.  Any ideas ?

[EA_Darko]

Hey @eleman09 on what platform are you seeing the issue and can you share the error message you see?

Darko 

[eleman09]

Hiya.

Been over 20 years since played C&C so bit rusty on the technical side but I'll try and answer as best I can.  I'm using the EA Play (Beta) platform running under Windows 10.  Doesn't seem to recognise that I have already downloaded the game so asks me to download again and when start download it almost immediately gives the error message "There was a slight hiccup and we couldn't finish installing Command and Conquer Remastered Collection.  Restart your PC and try again.  I last played the game 2 days ago as I'm typing this I realise that Windows updated on my desktop last night so that might be the root cause of the problem.  Any ideas on what to try would be much appreciated.