Sims

[mercsou]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Ipad Air 2
OS Version ios 11.2.6
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003478544267
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? It appears suddely on the screen while playing the sims mobile
What do you expect to see?
Connection Type Wifi
Please select your region Asia
Country Malaysia
Additional feedback

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Hi, i havent yet click any purchase but suddenly popped out a message “ Transaction cancelled, no money was removed from your account”. I am aware that someone hacked my account? Please check this further, thank you.

[Phantomlover1717]

Best thing would be to contact an EA game advisor about this issue.
You can do that through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/