Promotion Failed on 4+ characters

[egpeters]

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Lenovo
OS Version latest
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I have characters that when promoting say "Promotion Failed"
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

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Hi,

I have several characters unlocked with zero stars, and when I try to promote, I get "Promotion Failed".  Device restart, clear app cache all done.

[EA_UltraSlide · Accepted solution]

Hi @egpeters 

The fix is live now. Please let us know if you have any further issues.

[GladOS-013]

@egpeters Did you purchase the hyperdrive bundle? If so, this issue will be fixed tomorrow.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/238783/hotfix-12-07-2020

[egpeters]

@GladOS-013 yes thanks!

[EA_UltraSlide]

Hi @egpeters 

Can you please log into the game and let me know if you can now promote your effected characters.

[EA_UltraSlide · Accepted solution]

Hi @egpeters 

The fix is live now. Please let us know if you have any further issues.