Missing shards after galactic bounties II

[oilypenguin]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 12 pro max
OS Version 14.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 178-466-978
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I don't believe I got Visas Marr shards for either time I completed galactic bounties II today. I think I received the crystals though so maybe it was just the shards that didn't go out? She's the only one I don't have at 7* in that list and when I looked I remember 66/85 and thought, "Oh good, she'll be at 6* after the first one." And after 2 wins, still at 66/85.
Steps: How can we find the bug ourselves? I don't know if my account has a history or something you can check.
Connection Type Wifi
Please select your region North America
Country US

‌

Pretty sure I'm not losing my mind? But maybe. Maybe.

[EA_UltraSlide · Accepted solution]

Hi @oilypenguin 

We have checked your account and you received the below rewards twice: August 8th at 2:15:29pm and 2:17:00pm UTC which brought your up to your current total of 66 Visas Marr shards.

• 50 Crystals.
• 100000 Credits.
• 20 Visas Marr.

[EA_UltraSlide · Accepted solution]

Hi @oilypenguin 

We have checked your account and you received the below rewards twice: August 8th at 2:15:29pm and 2:17:00pm UTC which brought your up to your current total of 66 Visas Marr shards.

• 50 Crystals.
• 100000 Credits.
• 20 Visas Marr.

[oilypenguin]

I'm losing my mind then. Thanks for checking!