Missing Darth Malak shards

[Boots0723]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Note9
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 498466568
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I completed both. The rewards are not there with the event live. So there is no way for me to get the shards/character
Steps: How can we find the bug ourselves? I'll screenshot it
Connection Type Wifi
Please select your region North America
Country United States

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Note 9
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 498466568
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I completed the darth malak event. I only have 75 shards. I completed both. The rewards are not there with the event live. So there is no way for me to get the shards/character
Steps: How can we find the bug ourselves? I can screenshot it
Connection Type Wifi
Please select your region North America
Country Usa

‌

[EA_HighCommand · Accepted solution]

Hi @Boots0723 and thank you for the report.

I've replied to you on Reddit earlier today and the missing 75 shards should be in your inbox now. Sorry for all the trouble!

[Boots0723]

...

[Boots0723]

Sorry, more shots

[GladOS-013]

@Boots0723 Hi, sorry to hear about your issue. Please be patient, and @EA_HighCommand or @EA_MindTricks should be able to help you Monday!

[Boots0723]

@GladOS-013 Thank you

[EA_HighCommand · Accepted solution]

Hi @Boots0723 and thank you for the report.

I've replied to you on Reddit earlier today and the missing 75 shards should be in your inbox now. Sorry for all the trouble!

[Boots0723]

@EA_HighCommand Thanks, I got it, I appreciate you