Missing Chewbacca shards

[097ded24a8b8416b]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11
OS Version iOS 16
Ally Code: (Find it here: http://bit.ly/AllyCode ) 167-865-235
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I completed the Chewbacca journey event but I am missing 25 shards. I have 75/100 for his 7 starts. I contacted EA support on the game but received no help.
Steps: How can we find the bug ourselves? If you look on Chewbacca’s character on my account he is missing 25 shards which should be impossible based on my completion of his journey.
Connection Type Wifi
Please select your region North America
Country United States

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Information above summarizes the bug properly. I’m missing chewbacca shards that I should have received from completing his journey. Screenshot attached. 

[EA_Gunner · Accepted solution]

@097ded24a8b8416b You should receive the shards in the next few minutes.

[097ded24a8b8416b]

Hello, I completed the Chewbacca journey guide but I didn’t receive rewards for one of the events so I have 75/100 shards to get his 7 stars. I contacted EA support and received no help. 

[Barbarossa5]

@097ded24a8b8416b please provide your allycode so EA can look into this case

[Barbarossa5]

@097ded24a8b8416b duplicate of https://answers.ea.com/t5/Bug-Reports/Missing-Chewbacca-shards/m-p/13320981#M71061

[097ded24a8b8416b]

167-865-235 is my ally code

[097ded24a8b8416b]

167-865-235 (ally code)

[EA_Gunner · Accepted solution]

@097ded24a8b8416b You should receive the shards in the next few minutes.