Hoth Pack Missing Shards

[M_BARCLIFT]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 8s
OS Version 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 197-853-136
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Purchased Hoth Rescue Pack and did not get all the shards promoted by the pack.
Steps: How can we find the bug ourselves? I'm not sure - I can't see the pack to buy anymore since they are limited to 1 per user. Tech Support/Help Desk/Customer Support said to post the issue here.
Connection Type Mobile
Please select your region North America
Country United States

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Shards for Captain Han Solo missing.

[ChristophIV · Accepted solution]

Hi there,

Captain Han's pack only contains 40 shards, and he requires 80 to unlock. It is also a one-time purchase.

The pack doesn't say it will unlock the character. The materials are only useful if you have already farmed or intend to farm the additional 40 shards to unlock him.

Hope this helps!

[ChristophIV · Accepted solution]

Hi there,

Captain Han's pack only contains 40 shards, and he requires 80 to unlock. It is also a one-time purchase.

The pack doesn't say it will unlock the character. The materials are only useful if you have already farmed or intend to farm the additional 40 shards to unlock him.

Hope this helps!

[CG_MindTricks]

@M_BARCLIFT In addition to what @ChristophIV already mentioned, I checked your account and confirmed you received the correct number of shards for the pack you purchased yesterday.

You currently have 42 Captain Han Solo shards on your account.

Thank you.