Game freezes, wrong gear crafted [ Edited ]

[xPRANGIJAx]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? BlueStacks andorid simulator (Samsung Galaxy S8 Plus)
OS Version Android 7.1.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 223-756-395
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug Game freezes...
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country

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Not sure how to describe this but I'm very disappointed.
I have been collecting gear for Malak for 2 months then the game suddenly froze...after 5-10 seconds I saw this(photo) and now I can only equip this gear to KRU. Is there anything you can do about this?

edit: Can you somehow revert this crafted gear for me and give me back only gear pieces...and please fix game freeze

[CG_MindTricks · Accepted solution]

@xPRANGIJAx Hi there, unfortunately this is not a bug. One thing to mention is that we do not support emulators. Another thing is that the gear did not craft itself due to the freeze. Gear can be crafted only after a player actually taps on the "Craft" button.
I understand this can be disappointing, but unfortunately, it is not a bug.

[CG_MindTricks · Accepted solution]

@xPRANGIJAx Hi there, unfortunately this is not a bug. One thing to mention is that we do not support emulators. Another thing is that the gear did not craft itself due to the freeze. Gear can be crafted only after a player actually taps on the "Craft" button.
I understand this can be disappointing, but unfortunately, it is not a bug.