Can't link Facebook to different device

[Efprip]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 12
OS Version 16.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 893343417
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Can't link my Account
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Europe
Country Germany

‌

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 12
OS Version 16.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 893343417
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Can't link my Account
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Europe
Country Germany

‌

I have linked facebook to my account on one device, and when trying to use it to link to my other device, right after typing 'DELETE', it shows the following error:

[EA_Gunner · Accepted solution]

Thank you for the report. We flagged your report and are investigating the source.

[EA_Gunner]

@Efprip @Efprip Can you tell me what you are trying to delete here? Facebook has a connect or disconnect functionality.
There is an option on iOS to request the account to be deleted by GDPR. If you press it and confirm the deletion, you will lose your account in 30 days.

[Barbarossa5]

@EA_Gunner if you link via facebook on a new device the game will force you to confirm the deletion of the guest account you were playing on before

[Barbarossa5]

@Efprip there will be a Playstore Update next week. Should fix that as far as i can see

[EA_Gunner]

No issues on my end. I typed "DELETE" in and confirmed the transfer. The progress was transferred from Android to iOS without issues. 

[EA_Gunner]

@Efprip Can you record it and share it with me?

[Efprip]

the root error appears to be: "The source player must be an adult in order to link accounts.". But my age is everywhere the right one, so adult @EA_Gunner 

[Efprip]

video was missing

Video_Recorder_1.rar

[EA_Gunner]

@Efprip Is the FAcebook account an adult account as well?

[Efprip]

yes it is