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0 Copies of a card rewarded in Rare Crate

by JadeXyan
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Original Post

0 Copies of a card rewarded in Rare Crate

★★★★ Apprentice

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S7 Edge
OS Version Android 8.0
What is your Player ID? JadeXyan
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I opened a rare crate a few minutes ago and one of the rare cards was General Solomon, except that, while the card did popped up, it was 0 copies of said card.
Steps: How can we find the bug ourselves? I assume this is a random chance possibility of Rare Crates so opening a number of them should eventually reproduce it.
Connection Type Wifi
Please select your region North America
Country USA

Not a huge issue in this case, but annoying and I'd hate to see it happen to someone getting something they didn't already have.

Message 1 of 5 (278 Views)

Re: 0 Copies of a card rewarded in Rare Crate

★★★★ Novice

Omg me toooooooo. I just experienced this! And its a rare card too!

Message 2 of 5 (233 Views)

Re: 0 Copies of a card rewarded in Rare Crate

★★★★ Novice

Also got this one. Souper annoying since it's the guy I've been trying to level up for a while

Message 3 of 5 (214 Views)

Re: 0 Copies of a card rewarded in Rare Crate

EA Live QV Team

Hi @JadeXyan, et all and thank you for the reports.

 

We already flagged this as a bug and will fix it with a future update.

Message 4 of 5 (198 Views)

Re: 0 Copies of a card rewarded in Rare Crate

★★★★ Novice

Will there be compensation for those affected? Wink

Message 5 of 5 (191 Views)

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