Keep getting disconnected from servers(Xbox)

[ievvckq1puj7]

So, I've been playing Battlefield 5 and I was playing fine for several days, but then I keep getting disconnected from the servers about a minute into a match. I've tried three different game modes. It's not my internet because I'm still connected to the internet the entire time. I've tried turning my Xbox off and unplugging, tried to alternate MAC address and clear that and restart my Xbox, tried unistalling and reinstalling the game, tried turning off and unplugging my modem for my internet. None of those options have worked. I would really like to play the game but I'm essentially locked out of it. 

[EA_Aljo · Accepted solution]

Hey there, @ievvckq1puj7 

We should go through some additional connection troubleshooting to see if any of it helps. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[EA_Aljo · Accepted solution]

Hey there, @ievvckq1puj7 

We should go through some additional connection troubleshooting to see if any of it helps. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[gksvr1]

@ievvckq1puj7 Same issue for BF1 on PC. I keep getting disconnected every 10-15 minutes. Other games are fine, but not BF1.

[EA_Aljo]

@gksvr1 

Are you playing on a wired or wireless connection? Also, you can perform those same power cycling steps, but instead of the console instructions, shut down your PC and modem/router for 2 minutes.

[gksvr1]

@EA_Aljo The power cycling steps worked wonderfully! Thank you

[EA_Aljo]

@gksvr1 

Great! Glad to hear it. If you have any other issues, reach out again. Good luck on the battlefield!

[ievvckq1puj7]

So I tried this and so far it has worked. Thank you!

[EA_Aljo]

@ievvckq1puj7 

Excellent! Let us know if anything else comes up. Good luck and have fun!