FAQ - Sims 4 Console Gallery

by PoptartJuniper

Original Post

FAQ - Sims 4 Console Gallery

[ Edited ]
Hero (Retired)

Gallery Trouble? Check here first! 


[READ FIRST] Status of the Gallery


For possible gallery outages or EA service interruptions check out the EA Help Twitter


There will also possibly be a bright yellow banner across the top of the webpage announcing issues.


For Gallery Maintenance Announcements, check the Official Sims Twitter or check the Pinned threads here Sims 4 General Discussion and Feedback


If there are issues reported or maintenance scheduled, please be patient. 


You may need to relink your EA account to your Console after an Outage. In the game press the Options/Menu button to open the game menu. Select Game Options > Scroll down to "Other" then check to see if there's a button to "Link Your EA Account" if so, press the button to relink your account so you have access to the gallery again.

Linking Your console to your EA account is covered here "Linking your Origin Account with your PSN ID and Gamertag" This also includes some FAQs about linking and trouble linking accounts.


General Connection Troubleshooting

Console Specific Connection Troubleshooting XB1 / PS4


Sometimes the gallery just doesn't show items properly. This can often be resolved by simply closing the game out and relaunching it, or Powering Down your console completely (not rest mode). XB1 / PS4


There have been several patches addressing gallery issues. Make sure your game and console are up to date. 



Make sure your game is up to date.

  1. To set your console to automatically receive updates:
    • Press the Xbox button to open the guide.
    • Select System > Settings > System > Updates & downloads.
    • Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.

Make sure your Console system software is up to date

  1. Make sure your console is connected to the internet, and then press the Xbox button to open the guide.
  2. Select System > Settings > System > Updates & downloads.
  3. Under Updates, you’ll see:
    • Console update available. Select this button to begin your update, or
    • No console update available. This means your console is up to date



Make sure your game is up to date. 

  • Go to the PlayStation home screen. 
  • Highlight the game you're playing and press the Options button on your controller.
  • Select "Check For Update" and install any updates that are available.
  • Restart the Console completely.

Make sure your Console system software is up to date

  • Select Settings at the top of the PlayStation home screen.
  • Choose "System Software Update" and allow any system updates to install.
  • Reboot your PlayStation 4.

Check that your game has online features enabled. 

  • Press the Options/Menu Button on the controller to bring up the menu. 
  • Scroll down to Game Options and select it.
  • Select Other at the bottom on the left
  • On the right side select "Online Features Access"
  • Click Apply

Here's a guide to gallery usage "Sims 4 Gallery"


On the go? Bored at work? Save and download items in advance here "Sims 4 Gallery Website" Your downloaded gallery items will appear in your library next time you log on to the console.


Common Questions


I don't have a gallery at all just my library. I have a child account, how can I access the gallery? Or I am no longer a child, how can I access the gallery? 

 "Age Restrictions for Online Gallery"

(This link covers child accounts, aging child accounts up, and parental controls for both consoles)


How do I find my Favorited Gallery items?

  • When you open the gallery go to Profile > View Catalogue
  • On the left side is a "View Content By" tab, select "My Favorites"
  • Your favorite lots should appear. If not you can try changing the "Sort By" Selection to "Most Popular" or "Newest" depending on what is already selected.

I can't download items from the gallery, I get the message to update my game, or that the content was created with a newer version of the game!  "Can't Upload or Download from Gallery" (Currently this issue is resolved, but can happen again with later patches to PC)


I get an error that my upload contains a disallowed word.

The EA filter is very aggressive. It includes word filters for many languages. Please see the following threads that discuss this topic.

"Unjustified Disallowed Words"

"Description Contains a Disallowed Word"

"Don't Know Which word is Disallowed"


Can we have Mods or CC on console?

The short answer is no. There are no Mods or CC on console for Sims 4. 

Please See the following thread:

"No CC or Mods on Console"

Other FAQ Guides

Cheats Issues

DLC Issues

Autonomy and Simulation Lag

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