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ryannathans's avatar
ryannathans
4 years ago
Solved

Radeon VII - Some Sundance skins crash the game when on screen

Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Radeon VII
Enter RAM memory size in GB 32
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Australia
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug When you have a Radeon VII graphics card and the specialist Sundance is on the screen in default skin (close up), such as when you are playing Sundance and you die, the game crashes.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. use Radeon VII graphics card (any driver, tested all recent including 21.12.1) 2. play sundance in default skin 3. die
What happens when the bug occurs? Game crashes when Sundance is on the screen
What should be happening instead? Game doesn't crash when Sundance is on the screen

‌

As above, game crashes when Sundance is on the screen close up in default skin and you have Radeon VII graphics card. This may also affect some other skins, but I am unable to test because I am unable to play to unlock them...

DICE, I'm a software engineer so let me know if you need any logs or specifics for debugging this. I know this GPU is hard to obtain.

Footage (recorded after update 2): https://www.youtube.com/shorts/SlcAjEFwzd8

Oddly, the STORMBREAKER SKIN IS NOT AFFECTED. DICE Please disable all skins except this one as a temporary workaround considering there will be no more updates for the rest of the year.

technical issues
  • BattlefieldDICE's avatar
    BattlefieldDICE
    4 years ago

    Hey @LlamaWithKatana and everyone,

    Today we shared the patch notes of our upcoming patch 3.2.
    This patch should address the issue - 

    • Fixed a rendering related crash that could occur for AMD Radeon VII users while Sundance was visible on screen.

    Once the patch is live, I would love to hear if the issue is resolved for AMD Radeon VII users. 

    Regarding other crash reports on AMD cards in this thread, please keep sharing any related information about the issues and I will take a look. I am interested to know if you see the crashes frequently when doing a specific action.

416 Replies

  • ryannathans's avatar
    ryannathans
    4 years ago
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    Product: Battlefield 2042
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number Radeon VII
    Enter RAM memory size in GB 32
    Are you using any software with an overlay? No
    Which part of the game is the issue happening in? Multiplayer
    Which part of the mode? Conquest
    Please select your region Australia
    On which server did this happen?
    When did this happen? (dd.mm.yy hh:mm)
    Summarize your bug Playing all 2042 game modes with specialists (but not old school classes in portals) seem to make the game crash with dx12 errors within a few minutes. This seems very specific to Radeon VII users with many posting on reddit with the same issue. Any game mode with the new specialists crashes, even custom portal experiences with bf3 classes and new maps work fine. The problem appears to be limited to the new specialists.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Use Radeon VII GPU with drivers 21.11.2, play as Sundance and the game will crash when you die and it goes third person (or when there is a Sundance around)
    What happens when the bug occurs? Game crashes
    What should be happening instead? Game doesn't crash when playing game modes with specialists when using Radeon VII GPU

    ‌

    As above, game crashes in game modes that have the new specialists when using Radeon VII GPU, but not in games with bf3/bc2/1942 classes

    https://www.reddit.com/r/battlefield2042/comments/qs7ovx/game_is_constantly_crashing/

    https://www.reddit.com/r/battlefield2042/comments/qsb8tl/game_crashes_continuously_with_radeon_vii_in_2042/

  • -OSP-Harkon_ES's avatar
    -OSP-Harkon_ES
    4 years ago
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    @ryannathans Same here Radeon VII, Ryzen 3700x, latest today drivers 21.11.2, playing at 1440p and 144Hz , nor CPU nor GPU are overclocked.

    I can play portal without problem in remastered maps but once I play AoW in 2042 maps game crashes after 1 o 2 minutes of gameplay.

    And update: also crashes if remastered maps use Specialists from 2042
  • ryannathans's avatar
    ryannathans
    4 years ago
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    @-OSP-Harkon_ESlet's test new maps with classic bc2 classes in portal. Maybe the bug is limited specifically to specialists

    Confirmed to be limited to new specialists only, I managed to play a game in portal with new maps but bf3 classes and it didn't crash

  • MoveOnEndingBF's avatar
    MoveOnEndingBF
    4 years ago
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    +1 to this issue.

    Playing with latest drivers, 3700X and RVII.
    Any game mode with specialists crashes the entire system (must force restart).

    Playing with Irish crashes my game in less than 2 minutes. 

  • ryannathans's avatar
    ryannathans
    4 years ago
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    I believe the issue is with Sundance. If I play her I crash as soon as I die and it goes third person.

    Additionally a Sundance on my team ran past and this was the final frame before I crashed (attached)

  • Trerota's avatar
    Trerota
    4 years ago
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    if I'm playing sundance this only happens when I deploy wingsuit and see myself in third person. when other players are playing sundance I have to be within 5meters

  • -OSP-Harkon_ES's avatar
    -OSP-Harkon_ES
    4 years ago
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    Confirmed, my game just crashed and freezed completely at the end of a round and this is the last image I saw aand it's sundance, not sure if it's a skin problem, ingame another sundance skins players were around with the gold edition one an no problem but last crashes I had were with this skin

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Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Radeon VII
Enter RAM memory size in GB 32
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Australia
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug When you have a Radeon VII graphics card and the specialist Sundance is on the screen in default skin (close up), such as when you are playing Sundance and you die, the game crashes.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. use Radeon VII graphics card (any driver, tested all recent including 21.12.1) 2. play sundance in default skin 3. die
What happens when the bug occurs? Game crashes when Sundance is on the screen
What should be happening instead? Game doesn't crash when Sundance is on the screen

‌

As above, game crashes when Sundance is on the screen close up in default skin and you have Radeon VII graphics card. This may also affect some other skins, but I am unable to test because I am unable to play to unlock them...

DICE, I'm a software engineer so let me know if you need any logs or specifics for debugging this. I know this GPU is hard to obtain.

Footage (recorded after update 2): https://www.youtube.com/shorts/SlcAjEFwzd8

Oddly, the STORMBREAKER SKIN IS NOT AFFECTED. DICE Please disable all skins except this one as a temporary workaround considering there will be no more updates for the rest of the year.

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Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Radeon VII
Enter RAM memory size in GB 32
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Australia
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug When you have a Radeon VII graphics card and the specialist Sundance is on the screen in default skin (close up), such as when you are playing Sundance and you die, the game crashes.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. use Radeon VII graphics card (any driver, tested all recent including 21.12.1) 2. play sundance in default skin 3. die
What happens when the bug occurs? Game crashes when Sundance is on the screen
What should be happening instead? Game doesn't crash when Sundance is on the screen

‌

As above, game crashes when Sundance is on the screen close up in default skin and you have Radeon VII graphics card. This may also affect some other skins, but I am unable to test because I am unable to play to unlock them...

DICE, I'm a software engineer so let me know if you need any logs or specifics for debugging this. I know this GPU is hard to obtain.

Footage (recorded after update 2): https://www.youtube.com/shorts/SlcAjEFwzd8

Oddly, the STORMBREAKER SKIN IS NOT AFFECTED. DICE Please disable all skins except this one as a temporary workaround considering there will be no more updates for the rest of the year.

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Radeon VII - Some Sundance skins crash the game when on screen","moderationData":{"__ref":"ModerationData:moderation_data:6900937"},"body":"

Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Radeon VII
Enter RAM memory size in GB 32
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Australia
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug Playing all 2042 game modes with specialists (but not old school classes in portals) seem to make the game crash with dx12 errors within a few minutes. This seems very specific to Radeon VII users with many posting on reddit with the same issue. Any game mode with the new specialists crashes, even custom portal experiences with bf3 classes and new maps work fine. The problem appears to be limited to the new specialists.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Use Radeon VII GPU with drivers 21.11.2, play as Sundance and the game will crash when you die and it goes third person (or when there is a Sundance around)
What happens when the bug occurs? Game crashes
What should be happening instead? Game doesn't crash when playing game modes with specialists when using Radeon VII GPU

‌

As above, game crashes in game modes that have the new specialists when using Radeon VII GPU, but not in games with bf3/bc2/1942 classes

https://www.reddit.com/r/battlefield2042/comments/qs7ovx/game_is_constantly_crashing/

https://www.reddit.com/r/battlefield2042/comments/qsb8tl/game_crashes_continuously_with_radeon_vii_in_2042/

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Happening to me as well, fix your * dice. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"49","kudosSumWeight":3,"postTime":"2021-11-12T07:27:49.282-08:00","lastPublishTime":"2021-11-12T07:27:49.282-08:00","metrics":{"__typename":"MessageMetrics","views":9386},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1122130":{"__typename":"User","id":"user:1122130","uid":1122130,"login":"-OSP-Harkon_ES","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-09-30T10:30:47.904-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1122130"},"ModerationData:moderation_data:6900939":{"__typename":"ModerationData","id":"moderation_data:6900939","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6900939":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1122130"},"id":"message:6900939","entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-2042-technical-issues-en/message:6900936/message:6900939","revisionNum":1,"uid":6900939,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-2042-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:6900937"},"conversation":{"__ref":"Conversation:conversation:6900936"},"subject":"Re: Radeon VII - Some Sundance skins crash the game when on screen","moderationData":{"__ref":"ModerationData:moderation_data:6900939"},"body":"@ryannathans Same here Radeon VII, Ryzen 3700x, latest today drivers 21.11.2, playing at 1440p and 144Hz , nor CPU nor GPU are overclocked.

I can play portal without problem in remastered maps but once I play AoW in 2042 maps game crashes after 1 o 2 minutes of gameplay.

And update: also crashes if remastered maps use Specialists from 2042","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2021-11-12T16:50:27.721-08:00","lastPublishTime":"2021-11-12T16:50:27.721-08:00","metrics":{"__typename":"MessageMetrics","views":9290},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6900940":{"__typename":"ModerationData","id":"moderation_data:6900940","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6900940":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3440461"},"id":"message:6900940","entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-2042-technical-issues-en/message:6900936/message:6900940","revisionNum":1,"uid":6900940,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-2042-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:6900939"},"conversation":{"__ref":"Conversation:conversation:6900936"},"subject":"Re: Radeon VII - Some Sundance skins crash the game when on screen","moderationData":{"__ref":"ModerationData:moderation_data:6900940"},"body":"@-OSP-Harkon_ES very interesting find with the 2042 specialists on remastered maps..","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"84","kudosSumWeight":0,"postTime":"2021-11-12T16:52:55.434-08:00","lastPublishTime":"2021-11-12T16:52:55.434-08:00","metrics":{"__typename":"MessageMetrics","views":9291},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6900941":{"__typename":"ModerationData","id":"moderation_data:6900941","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6900941":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3440461"},"id":"message:6900941","entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-2042-technical-issues-en/message:6900936/message:6900941","revisionNum":1,"uid":6900941,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-2042-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:6900939"},"conversation":{"__ref":"Conversation:conversation:6900936"},"subject":"Re: Radeon VII - Some Sundance skins crash the game when on screen","moderationData":{"__ref":"ModerationData:moderation_data:6900941"},"body":"

@-OSP-Harkon_ESlet's test new maps with classic bc2 classes in portal. Maybe the bug is limited specifically to specialists

Confirmed to be limited to new specialists only, I managed to play a game in portal with new maps but bf3 classes and it didn't crash

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+1 to this issue.

Playing with latest drivers, 3700X and RVII.
Any game mode with specialists crashes the entire system (must force restart).

Playing with Irish crashes my game in less than 2 minutes. 

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I believe the issue is with Sundance. If I play her I crash as soon as I die and it goes third person.

Additionally a Sundance on my team ran past and this was the final frame before I crashed (attached)

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Seems this thread was moved to technical issues... I have created another in bug reports.

https://answers.ea.com/t5/Bug-Reports/Radeon-VII-game-crashes-when-Sundance-specialist-is-on-the/m-p/10957119#M928

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if I'm playing sundance this only happens when I deploy wingsuit and see myself in third person. when other players are playing sundance I have to be within 5meters

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Confirmed, my game just crashed and freezed completely at the end of a round and this is the last image I saw aand it's sundance, not sure if it's a skin problem, ingame another sundance skins players were around with the gold edition one an no problem but last crashes I had were with this skin

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Radeon VII - Some Sundance skins crash the game when on screen","moderationData":{"__ref":"ModerationData:moderation_data:6901333"},"body":"

Hey @LlamaWithKatana and everyone,

Today we shared the patch notes of our upcoming patch 3.2.
This patch should address the issue - 

\n\n

Once the patch is live, I would love to hear if the issue is resolved for AMD Radeon VII users. 

Regarding other crash reports on AMD cards in this thread, please keep sharing any related information about the issues and I will take a look. I am interested to know if you see the crashes frequently when doing a specific action.

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