why can i not download the sims?

[veydon1]

I cannot continue with the download because I have to login to Origin and when I try it keeps saying that I am not connected to the internet and that Origin cannot get online. Obviously my internet works fine because I am on it now. Why is this happening and how can it be fixed??

[EA_Francois]

@veydon1

Try following the steps in this thread:

http://answers.ea.com/t5/The-Sims-3/FAQ-Unable-to-connect-with-origin/m-p/186744#M7649