'registering' sims 3

[victoriamahala]

I have registered my game codes without an issue on origin, and my sims 3 account is telling me that I have just registered the game and two addons, which is indeed what I bought...
But whenever I go to do anything on sims3.com it tells me I have no registered games (even though it shows I registered them when I click my account) and I have no sims points even though my email says I should have them.

[Andromache2013]

Contact EA: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html