my game keeps telling me there is a bug then crashes but doesn't save anything

[abibateman123]

so, i play the sims 3 for about 20 minutes then the screen goes blank and then some message pops up saying this; 'Unhandled page fault on read access to 0x00000000 at address 0x772f4a46.
Do you wish to debug it ?'

I have pressed both yes and no many times but it doesn't seem to do anything but quit my game without saving! its getting really annoying now and i love this game but if this carries on i won't be buying any expansions or playing it at all! 

[EA_Kristi]

@abibateman123 Could you please move the 'Mods' folder from Documents to your desktop and then check if the same issue occurs?

If it does, please let us know if you are on Mac or PC and if you use Origin?

Thanks!

[abibateman123]

i cant find the mods folder in the documents.. and i use a mac, i have made an account for the origin

[SandArcher]

@abibateman123 @EA_Kristi @Bluebellflora

[Bluebellflora]

@abibateman123

Your Mods folder is in Documents > Electronic Arts > The Sims 3.

The debug error is most commonly down to lack of memory as the game can only access up to 2Gb RAM, no matter how much RAM you have installed in your Mac. Try purging frequently during gameplay - https://bluebellflora.com/resetting-ram-during-gameplay/