Re: i cannot log in to the sims 3 store

by SandArcher
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Original Post

i cannot log in to the sims 3 store

★★★ Newbie

I can log into my origin account so I know my password is correct. I have Origin downloaded to my computer, but every time I open my sims 3 launcher, it says "unable to connect to Origin" and I can't log in on the launcher or the store. I tried getting online support to help me, but the adviser left before the problem was resolved and offered no help. I looked on the forum that offers help with log in issues, I followed all of the steps and I clicked on the link at the bottom that brought me to the store and from there I COULD log in, but when I went to the exchange I was logged out and I couldn't log back in.

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Re: i cannot log in to the sims 3 store

Hero (Retired)

@xxxinkxxx are you updated to 1.67? To check, open the game launcher and look in the left hand corner. The digits there should read 1.67 - if they don't, download the super patch here: http://answers.ea.com/t5/The-Sims-3/FAQ-Current-Patch-1-67-Manual-links-and-more/td-p/67858

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