error while starting the game

[viviienmichelle]

I haven't played Sims 3 for over one and a half years now and I really missed it, so I wanted to play it again.. well, when I was finally logged in to my old origin account (which has no EA Accound connected), I started the game and THIS (link or attached file down below) happened.. what can I do about it? I could just cry, I'm so desperate right now.. D:

It says something like: While starting the game, an error occurred. For more information view the Log-Data.

http://prntscr.com/pit8m4

[puzzlezaddict]

@viviienmichelle  Try running Origin as an administrator: right-click on the Origin shortcut and select "Run as administrator."  In fact, while troubleshooting, be sure to run Origin as an admin every time.  If that alone doesn't help, please set exceptions in your antivirus/firewall for Origin.exe, Sims3Launcher.exe, and TS3.exe.  If you have Controlled Folder Access enabled, please also allow all three of these executables access.  Here's a guide; it's for Sims 4, but the principle is exactly the same:

https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

If this doesn't help, please do a clean uninstall of Origin and reinstall.  First, clear Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Then use Revo Uninstaller (the free version is fine, either regular or portable) to remove all traces of Origin, except for the Origin Games folder.  Here's how:

• Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
• Download Revo Uninstaller from here (again, the free versions are fine).
• Install Revo, open it, and uninstall Origin.  When it's finished, Revo will ask you which cleaning method you want to use.  Select "Moderate" and then Browse.
• If Revo finds any remaining registry entries, select all, delete, and click Next.
• Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder.  (This is where TS3 and other Origin games are located.)  Delete the rest.
• Restart your computer.

Next, download and install Origin—the regular version, not the beta; run the installer as an admin as well.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

If none of this helps, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

(If the above link doesn't work—it's been acting up all day—try opening it in a private browser window.)