May 2015
make sure your logging into the right account if you have more than one account and that origin is up to date if the games are missing then contact CS
FAQ http://answers.ea.com/t5/The-Sims-3/FAQ-Lost-and-broken-DVDs-and-missing-serial-codes-What-to-do/m-p...
if in the event you need to contact CS
http://help.ea.com/en/article/contact-ea-help/