Sims 3 Website- Redeem a code will not load.

[dreichart]

When I try to redeem my codes though the sims 3 website, it will not go through, it just loads and loads until it times out. I try to check my purchase history to see if items went through anyways, and sometimes the page will load (not showing any of the items I entered codes for) and other times the page will load saying the page is down, and that someone is working on it. but everything else on the sims 3 website loads fine. it has been doing this for 6 hours. I also cannot login through the login button on the top left corner. I can only successfully login after pressing redeem a code. plese help

[Andromache2013]

Try clearing your browser caches or try a different browser

If that doesn't help, contact a game advisor: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2... There are current delays in support: http://help.ea.com/en/article/service-delays-via-phone-support-and-live-chat/