I WAS DOUBLE CHARGED ON ONE ITEM JUST BOUGHT FIX THIS PROBLEM NOW PLEASE! [ Edited ]

[EndlessSims3]

At The Sims 3 Store Why was I double charged on my simpoints? For 1 item I only bought 1 of Fabulous Fiesta! please give me my 2500 simpoints back I only bought x1 and why was I double charge fix this now I should have more then 4,543 should be 5,600 why are you doing this to me????????????????????

[gaa17 · Accepted solution]

Did you follow the instructions I linked: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html ?

"Live Chat" should be one of the options you see.  What options were you given?

[gaa17]

It sounds like you need to contact EA. Only they can handle account issues like lost registration codes, recovering passwords, changing email addresses, purchasing/refunds, etc. Here is a link to contact them: https://help.ea.com/en/contact-us/ask

Also, here is a post explaining how to navigate the contact page since it can be confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html


Best of luck.

[EndlessSims3]

I tried that and nothing about how to chat with some one use to chat with live person where is that???????

[gaa17 · Accepted solution]

Did you follow the instructions I linked: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html ?

"Live Chat" should be one of the options you see.  What options were you given?

[EndlessSims3]

It worked got the chat ty