So my sims 4 game addon got removed for suspected fraudulent activity.

[lolcatr]

So, my sims 4 addon (Cats & Dogs) got removed for suspected fraudulent activity. But I paid for it so I don't understand why they would remove it like that. My only guess is that when Origin moved over to EA that same addon got removed from the files and then I had to buy it again (which I did so recently due to finances). Maybe because I had to buy it twice because it got removed? I tried repairing the Sims but that didn't work, and I don't have the money to buy the pack again. I just want to know what to do because I don't want to make things worse.

[EA_Solaire · Accepted solution]

Hey there @lolcatr 

I'm afraid we don't have access to your account or billing details here on the forums, so we wouldn't be able to look into this with you to see why the pack was removed from your account. 

The live support team can review these details with you and see what's happened, please contact live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

[EA_Solaire · Accepted solution]

Hey there @lolcatr 

I'm afraid we don't have access to your account or billing details here on the forums, so we wouldn't be able to look into this with you to see why the pack was removed from your account. 

The live support team can review these details with you and see what's happened, please contact live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/