I ordered sims3 pets EP by mistake for windows7 instead of mac

[BaranaS4]

Last night I ordered the sims 3 pets EP by mistake for windows 7 therefore I cant download it on my mac. Can you help me with this

[EA_Solaire · Accepted solution]

@BaranaS4 

Thanks, if you purchased the wrong version of this pack, you'll need to contact the retailer directly for a refund or replacement code.

Please also read over the thread here for more information on where to safely purchase packs: https://answers.ea.com/t5/Game-Questions/The-Sims-4-Where-to-Safely-Buy-Expansions-Game-Packs-Kits-a...

[EA_Solaire]

Hi @BaranaS4 

Where did you purchase this expansion from? 

[BaranaS4]

On a online website G2A. I usually buy my packs there.

[EA_Solaire · Accepted solution]

@BaranaS4 

Thanks, if you purchased the wrong version of this pack, you'll need to contact the retailer directly for a refund or replacement code.

Please also read over the thread here for more information on where to safely purchase packs: https://answers.ea.com/t5/Game-Questions/The-Sims-4-Where-to-Safely-Buy-Expansions-Game-Packs-Kits-a...