March 2023 - last edited July 2023
Sul sul, Simmers!
Have you ever wondered which stores are trusted PC digital online retailers? Well, we've put together an article on Help.ea.com covering everything from officially supported 3rd party retailers in various regions, what can happen if you purchase content from unauthorized retailers, as well as limitations on support if you purchased your game content elsewhere.
We want you to play and enjoy our games, but we also want to protect your account and personal information from bad actors.
Are you thinking about pre ordering Sims content? Then this pertains to you: Purchasing your Sims content early to grab an exclusive promotional item is commonplace, but if you purchase that content via an unauthorized 3rd party, we won't be able to assist you if you don't receive that promotional content.
Buying content for your games from shady sites carries risks:
So do yourself a favor, avoid the headache and check our list of approved retailers before you buy.
Thanks!