Re: Origin not working at all

by puzzlezaddict
Reply

Original Post

Origin not working at all

★★★★ Novice

My origin has not been working since i have updated my laptop (Macbook Pro mid 2014) I recently updated it to OS X El Capitan (version 10.11) After that update I was not able to get on origin and i think that may be the cause but then i feel like its not. I have updated my origin, reseted origin, downloaded an older version of origin, tried contacting EA support, reseted my laptop and hard reset it as well, uninstalled and reinstalled origin, deleted cache files. At this point i am stuck and lost. I feel like i have tried everything and nothing seems to help. I have some screen shots of everything that has happened. One picture is with the new version and one is with an old version.

Message 1 of 4 (404 Views)

Re: Origin not working at all

@ItsMxnni  You shouldn't need the legacy version of Origin in El Capitan, so you can uninstall that if you still have it.  Try running the Origin reset tool for macOS:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

And please make sure you don't have any proxies enabled.  Here's how:

 

https://www.linksys.com/us/support-article?articleNum=135932

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 4 (371 Views)

Re: Origin not working at all

★★★★ Novice
@puzzlezaddict the proxies helped a little. I can log in now but the origin won't load correctly now.
Message 3 of 4 (353 Views)

Re: Origin not working at all

@ItsMxnni  What do you mean it won't load correctly?  Try running the reset tool again, and if it still doesn't load, cmd-R to refresh the data.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 4 (336 Views)