2 weeks ago
I am not getting access to my account on the Simpson tapped out keeps giving me an error message
Solved! Go to Solution.
2 weeks ago
Hi @natsav79,
Thanks for adding the error message image. It really helps! The error message can crop up for a few reasons. We can recommend a few things and narrow down the issue. To start, could you log into your EA account linked to your TSTO game and check if the email has been verified yet? To check
If yes, click on the prompt. We’ll send a code to confirm your identity. Enter the code and click Submit. Try to launch your TSTO game again and log in. Let me know if the error continues to pop up after those steps,
- EA_Lanna
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
2 weeks ago
Hi @natsav79,
Thanks for adding the error message image. It really helps! The error message can crop up for a few reasons. We can recommend a few things and narrow down the issue. To start, could you log into your EA account linked to your TSTO game and check if the email has been verified yet? To check
If yes, click on the prompt. We’ll send a code to confirm your identity. Enter the code and click Submit. Try to launch your TSTO game again and log in. Let me know if the error continues to pop up after those steps,
- EA_Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds