@EsuMiwa7 Are you still testing with a clean Sims 4 user folder in place? (As in, keep your existing folder out of Documents\Electronic Arts and let the game generate a new one when you launch it.) If not, please do so going forward, at least until the game is working again.
Try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.
If that doesn't help, please look for any related errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that happen when you most recently tried to launch the game, click "View technical details," then copy the information and paste it into a reply here. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
@EsuMiwa7 There are a few different reasons why a new user account might help. One is that a new account means new user files; this should have been addressed by the new Sims 4 user folder, but it may not have been if you put back some of your existing content. Or if OneDrive is syncing the contents of Documents with cloud storage, it could have redownloaded your old content even after removing it.
Having OneDrive set to auto-sync could also cause problems all by itself, so if you have it enabled in the old user account but not the new one, that's a good place to start.
Finally, the permissions on your Documents directory, or any folder within it, could be borked; again, a new user account means new user folders, and by extension newly applied default permissions on those folders. If you're comfortable with the takeown /F command, you could try it, or you could go looking for anomalies either in the folders' permissions or in your antivirus settings.
The command only helps if borked permissions are in fact the issue though. If using it doesn't help, try generating a crash dump:
Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
Launch Sims 4 and let it crash
After it crashes, wait for any crash dialogs to finish, or just wait a minute
Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
Upload the last .dmp file to a free filesharing site, and link it here
When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter
Ahh sadly when it borks out, i cannot access any window or any kind. The windows key will bring up the box to put cmd in, but i wont be able to access the cmd to put in any commands.
@EsuMiwa7 Can you alt-tab to a different app first, then try bring up the box? Or you can crtl-alt-delete and sign out, then sign back in and look for the crash dump.
I'll try..You have been amazingly helpful and thanks for teaching me a lot about windows..i am a mainframe engineer, not a windows engineer. Let you know in a few minutes
I think I know what's impacting this issue: I changed my documents folder from the standard C:\ to D:\. Its not even labeled documents any more. I cant remember what guide i followed to do it. I moved to for size and security reasons and i think that is somehow interfering with sims4 launching after updating it with new packs...
The guide may also help you reverse whatever changes you made, although I don't know what you did either.
@EsuMiwa7 Okay, that's interesting information. I'm running out of ideas though. Do you happen to have Windows set to compress files to save disk space? That could cause this kind of issue—the game can't properly use some of the compressed files.
Other than that, I can't think of anything else. If you want me to keep looking, I'll do so, but you may want to play in the new user account in the meantime.
@puzzlezaddict I think at this point I will switch to the new account and work from there, i obviously made a mess of things. its easier with as much time as i have spent on resolving this issue, that switching over is the better option. I feel like we will be chasing bugs for far too long.
@EsuMiwa7 That's an understandable decision. The problem can be fixed if you want, but I think the only good way at this point would be to edit your computer's registry, and I'd have to look up and double-check the edits before posting anything, because one typo with a registry edit could brick your computer completely. If you're interested, let me know, and I'll be super careful and ask someone to check my work, just to be extra safe.
@puzzlezaddict No, I will transfer over to the other account. I may have messed around too much and when it comes to registry stuff, I dont have the knowledge or the skills and, as you said, one mistake and *poof* bricked system. not worth the risk when i can simply move over to the other account. Which i am currently doing and everything is running smoothly so far. One more game to check and i am set. Having the otehr account available to export settings from etc is making things easier
100% over the top thank you for helping me through all of this. Hey, at least i learned a few things along the way!
About The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.51,986 PostsLatest Activity: 2 hours ago
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@EsuMiwa7 Are you still testing with a clean Sims 4 user folder in place? (As in, keep your existing folder out of Documents\\Electronic Arts and let the game generate a new one when you launch it.) If not, please do so going forward, at least until the game is working again.
\n\n
Try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.
\n\n
If that doesn't help, please look for any related errors in the Reliability Monitor. Hit Windows key-R and enter \"perfmon /rel\" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
\n\n
For any errors that happen when you most recently tried to launch the game, click \"View technical details,\" then copy the information and paste it into a reply here. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
","body@stringLength":"1391","rawBody":"
@EsuMiwa7 Are you still testing with a clean Sims 4 user folder in place? (As in, keep your existing folder out of Documents\\Electronic Arts and let the game generate a new one when you launch it.) If not, please do so going forward, at least until the game is working again.
\n\n
Try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.
\n\n
If that doesn't help, please look for any related errors in the Reliability Monitor. Hit Windows key-R and enter \"perfmon /rel\" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
\n\n
For any errors that happen when you most recently tried to launch the game, click \"View technical details,\" then copy the information and paste it into a reply here. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
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crashes","conversation":{"__ref":"Conversation:conversation:12180913"},"id":"message:12180913","revisionNum":5,"uid":12180913,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"author":{"__typename":"User","uid":4710084,"login":"Lyndis5739","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"}},"metrics":{"__typename":"MessageMetrics","views":38},"postTime":"2025-05-17T16:52:12.239-07:00","lastPublishTime":"2025-05-17T17:03:04.596-07:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3090370":{"__typename":"User","id":"user:3090370","deleted":false,"uid":3090370,"login":"EsuMiwa7","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-06-14T06:41:15.674-07:00"},"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3090370"},"ForumReplyMessage:message:11763417":{"__typename":"ForumReplyMessage","uid":11763417,"id":"message:11763417","revisionNum":1,"author":{"__ref":"User:user:3090370"},"readOnly":false},"ModerationData:moderation_data:11763419":{"__typename":"ModerationData","id":"moderation_data:11763419","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11763419":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3090370"},"id":"message:11763419","revisionNum":1,"uid":11763419,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11763418"},"conversation":{"__ref":"Conversation:conversation:11763412"},"subject":"Re: S4 -White screen on start; game fails to load","moderationData":{"__ref":"ModerationData:moderation_data:11763419"},"body":"
This is the only thing that came up error wise, everything else was successful
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EA help, which takes hours, had me create a new account and the game ran fine.
thoughts?
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@EsuMiwa7 There are a few different reasons why a new user account might help. One is that a new account means new user files; this should have been addressed by the new Sims 4 user folder, but it may not have been if you put back some of your existing content. Or if OneDrive is syncing the contents of Documents with cloud storage, it could have redownloaded your old content even after removing it.
\n\n
Having OneDrive set to auto-sync could also cause problems all by itself, so if you have it enabled in the old user account but not the new one, that's a good place to start.
\n\n
Finally, the permissions on your Documents directory, or any folder within it, could be borked; again, a new user account means new user folders, and by extension newly applied default permissions on those folders. If you're comfortable with the takeown /F command, you could try it, or you could go looking for anomalies either in the folders' permissions or in your antivirus settings.
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Hmm So i did take down my antivirus and it didnt work.
I do not kknow takedown/f command..brief description maybe?
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OneDrive is disabled. fyi
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I found this guide and followed it. gonna try it out
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@EsuMiwa7 This is a good tutorial, although it covers a few different approaches to restoring rights to the admin:
The command only helps if borked permissions are in fact the issue though. If using it doesn't help, try generating a crash dump:
\n\n
\n
Hit the Windows key, type \"command prompt\" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
\n
In the window, paste \"reg add \"HKLM\\Software\\Microsoft\\Windows\\Windows Error Reporting\\LocalDumps\\devenv.exe\" /v DumpType /d 2 /t REG_DWORD\" without the outside quotes into the box, and enter
\n
Launch Sims 4 and let it crash
\n
After it crashes, wait for any crash dialogs to finish, or just wait a minute
\n
Then hit Windows key-R and paste \"%LOCALAPPDATA%\\CrashDumps\" without quotes into the box, and enter
\n
Upload the last .dmp file to a free filesharing site, and link it here
\n
When you want to undo the auto crash log dumps, open Command Prompt as before, paste \"reg delete \"HKLM\\Software\\Microsoft\\Windows\\Windows Error Reporting\\LocalDumps\" /f\" without the outside quotes, and enter
\n
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That did not work
+(
Might just transfer over to the new user account and move everything over to there..i guess..
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@EsuMiwa7 You can try getting a crash dump, as described above.
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Ahh sadly when it borks out, i cannot access any window or any kind. The windows key will bring up the box to put cmd in, but i wont be able to access the cmd to put in any commands.
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@EsuMiwa7 Can you alt-tab to a different app first, then try bring up the box? Or you can crtl-alt-delete and sign out, then sign back in and look for the crash dump.
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I'll try..You have been amazingly helpful and thanks for teaching me a lot about windows..i am a mainframe engineer, not a windows engineer. Let you know in a few minutes
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It did not crash to create a dump file!!!
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I think I know what's impacting this issue: I changed my documents folder from the standard C:\\ to D:\\. Its not even labeled documents any more. I cant remember what guide i followed to do it. I moved to for size and security reasons and i think that is somehow interfering with sims4 launching after updating it with new packs...
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@EsuMiwa7 I didn't see your newest post before replying. And yes, that would do it. Try using this tutorial to move the Documents directory:
The guide may also help you reverse whatever changes you made, although I don't know what you did either.
\n\n
@EsuMiwa7 Okay, that's interesting information. I'm running out of ideas though. Do you happen to have Windows set to compress files to save disk space? That could cause this kind of issue—the game can't properly use some of the compressed files.
\n\n
Other than that, I can't think of anything else. If you want me to keep looking, I'll do so, but you may want to play in the new user account in the meantime.
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I will try your method. at worst i will switch to the new account and not mess around with stuff I dont know about..lol. I will let you know
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Question should I move the current D:\\ to c:\\users\\esumiwa\\documents?
\"documents\" being a folder
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Well. I received this error on the move: Failed to build the list of regular subdirectories under d:\\system volume information:, access is denied
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@puzzlezaddict I think at this point I will switch to the new account and work from there, i obviously made a mess of things. its easier with as much time as i have spent on resolving this issue, that switching over is the better option. I feel like we will be chasing bugs for far too long.
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@EsuMiwa7 That's an understandable decision. The problem can be fixed if you want, but I think the only good way at this point would be to edit your computer's registry, and I'd have to look up and double-check the edits before posting anything, because one typo with a registry edit could brick your computer completely. If you're interested, let me know, and I'll be super careful and ask someone to check my work, just to be extra safe.
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@puzzlezaddict No, I will transfer over to the other account. I may have messed around too much and when it comes to registry stuff, I dont have the knowledge or the skills and, as you said, one mistake and *poof* bricked system. not worth the risk when i can simply move over to the other account. Which i am currently doing and everything is running smoothly so far. One more game to check and i am set. Having the otehr account available to export settings from etc is making things easier
100% over the top thank you for helping me through all of this. Hey, at least i learned a few things along the way!
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