Re: Lost product serial number
Read this to learn more about finding your serial code: http://answers.ea.com/t5/The-Sims-3/FAQ-Lost-and-broken-DVDs-and-missing-serial-codes-What-to-do/td-p/14230
Also, here is a link to contact customer support: https://help.ea.com/en/contact-us/ask
Also, here is a post explaining how to navigate the contact page since it can be confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
Best of luck.