Help us improve Answers HQ! Take Survey No, Thanks

[Open][XB] Crashing during travel, save the game, in build mode

by helenajade863
Reply

Original Post

Accepted Solution

[Open][XB] Crashing during travel, save the game, in build mode

[ Edited ]
★ Guide

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? GP06:Lassets.live-gp06.67
What expansions, game packs, and stuff packs do you have installed? All of them other than the university pack
Steps: How can we find the bug ourselves? By saving the game or by trying to travel to another location or taking a pet to the vets
What happens when the bug occurs? Returns to the home menu of the xbox console
What do you expect to see? For the game to load to the location of choice
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

  1. As the video shows the bug occurring 
  2. I have raised this issue previously and it only resolved the issue for a short duration 

(CM: Edited to update thread title to match specific crash scenarios within thread)

Edit by PoptartJuniper: Updated console tag/title

Message 3 of 559 (11,751 Views)

Accepted Solution

Re: Crashing after university update Xbox 1

[ Edited ]

The QA team is aware of the memory crashing issue for XB1.

 

Please update your game to the latest Version.

 

For any other issue, please read this thread [Read First][Current Issues] Game Issues or Crashes

 

Patch 1.33 (Nov 10th) included a bug with Seasons, where Father Winter (Not Clement Frost) would duplicate infinitely, fill your save and cause freezing/lagging/endless loading. The issue was patched with 1.35. and fixed in 1.38.

 

Important! 

 

  • UPDATE: The Father Winter Issue has been patched in 1.38! Update your game and load your households to apply the fix. [Reference] New saves are not affected by the Father Winter duplication issue as of Patch 1.35 [Reference]

    • Please also see this thread for more information Game Freezing because of Father Winter (Aftermath Patch 1.35) 
    • If you can not get a household to load at all in your save, there may be no way to recover it even with the fix. It requires a household to be loaded to begin the culling process. A tutorial/help page for saving your sims to your library is here Save & Share a Household. The gallery portion isn't relevant for simply moving sims to another save.
  •  

For crashing that started prior to the Nov 10 Patch (1.33), or new saves after Patch 1.35 please see the following information about it:

 

These crashes are not reproducible crashes, they happen without warning and at different times during gameplay. The issue is a memory issue that has not been patched.

 

This issue is most common with:

  • Original XBox Consoles
  • Owning a lot of packs
  • Very old Saves
  • Saves with lots of played households
  • Lots of items in builds, including the use of lots of different packs in builds
  • Lots of Sims in relationship panels of played sims because of lack of game relationship culling (Think friend of the world on a sim without aging on, etc.)
  • The use of large lots (50x50, 64x64)

Deleting everything from sim and household inventories for all played sims may help with the crashing.

 

Saving your played sims and households/houses to the library and placing them down in a new save may help with the crashing.

 

A help thread with more ideas that may help to reduce crashing is here Autonomy and Simulation Lag 

 

The following is general troubleshooting, and may not help with this specific issue.


1. Turn off Your system completely

Spoiler
  • Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  • Unplug the console's power cable. Wait 10 seconds.
    Important Be sure to wait at least 10 seconds. This step resets the power supply.
  • Plug the console power cable back in.
  • Press the Xbox button on your console to turn it on. 

2. Make sure your game is up to date.

Spoiler
To set your console to automatically receive updates:
  • Press the Xbox button to open the guide.
  • Select System > Settings > System > Updates & downloads.
  • Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.

3. Make sure your Console system software is up to date

Spoiler
  • Make sure your console is connected to the internet, and then press the Xbox button to open the guide.
  • Select System > Settings > System > Updates & downloads.
  • Under Updates, you’ll see:
    • Console update available. Select this button to begin your update, or
    • No console update available. This means your console is up to date

4. Delete your Sims 4 Auto Save

Spoiler
  • On Home, select My games & apps.
  • Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons.
  • In the menu on the left side of the screen, scroll down to Saved data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
  • You'll be prompted to confirm deletion of this game save data:
    • Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on. You do not want to sync the Autosave from the cloud, you want the game to make a new one.

5. Uninstall and Reinstall the Game. 

Spoiler
Before you can reinstall a game, you must first uninstall it from the console's hard drive. To uninstall a game:
  1. Press the Xbox button to open the guide, then select My games & apps and then Games.
  2. Highlight the game you want to uninstall, press the Menu button, and then select Uninstall.
You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, go to My games & apps > Games and then select the game title from Ready to install.

 



I don't work for EA. I'm a player helping other players. I do not respond to PMs.
Sims 4 Console FAQ and Help | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!


CCP Hero Banner - Red.png

View in thread

Message 2 of 559 (11,602 Views)

All Replies

Crashing after university update Xbox 1

★★★★★ Novice

Is there going to be a patch for the crashing issue for sims 4? After the university update the game constantly crashes. On loading, in build mode, save attempts, traveling, having your sims do things. This game has crashed on my Xbox 1 on every occasion. I can barely do anything without the game simply crashing. I only have 3 sims at max in 3 households so crashing should not be an issue. Please fix this.

Message 1 of 559 (11,623 Views)

Re: Crashing after university update Xbox 1

[ Edited ]

The QA team is aware of the memory crashing issue for XB1.

 

Please update your game to the latest Version.

 

For any other issue, please read this thread [Read First][Current Issues] Game Issues or Crashes

 

Patch 1.33 (Nov 10th) included a bug with Seasons, where Father Winter (Not Clement Frost) would duplicate infinitely, fill your save and cause freezing/lagging/endless loading. The issue was patched with 1.35. and fixed in 1.38.

 

Important! 

 

  • UPDATE: The Father Winter Issue has been patched in 1.38! Update your game and load your households to apply the fix. [Reference] New saves are not affected by the Father Winter duplication issue as of Patch 1.35 [Reference]

    • Please also see this thread for more information Game Freezing because of Father Winter (Aftermath Patch 1.35) 
    • If you can not get a household to load at all in your save, there may be no way to recover it even with the fix. It requires a household to be loaded to begin the culling process. A tutorial/help page for saving your sims to your library is here Save & Share a Household. The gallery portion isn't relevant for simply moving sims to another save.
  •  

For crashing that started prior to the Nov 10 Patch (1.33), or new saves after Patch 1.35 please see the following information about it:

 

These crashes are not reproducible crashes, they happen without warning and at different times during gameplay. The issue is a memory issue that has not been patched.

 

This issue is most common with:

  • Original XBox Consoles
  • Owning a lot of packs
  • Very old Saves
  • Saves with lots of played households
  • Lots of items in builds, including the use of lots of different packs in builds
  • Lots of Sims in relationship panels of played sims because of lack of game relationship culling (Think friend of the world on a sim without aging on, etc.)
  • The use of large lots (50x50, 64x64)

Deleting everything from sim and household inventories for all played sims may help with the crashing.

 

Saving your played sims and households/houses to the library and placing them down in a new save may help with the crashing.

 

A help thread with more ideas that may help to reduce crashing is here Autonomy and Simulation Lag 

 

The following is general troubleshooting, and may not help with this specific issue.


1. Turn off Your system completely

Spoiler
  • Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  • Unplug the console's power cable. Wait 10 seconds.
    Important Be sure to wait at least 10 seconds. This step resets the power supply.
  • Plug the console power cable back in.
  • Press the Xbox button on your console to turn it on. 

2. Make sure your game is up to date.

Spoiler
To set your console to automatically receive updates:
  • Press the Xbox button to open the guide.
  • Select System > Settings > System > Updates & downloads.
  • Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.

3. Make sure your Console system software is up to date

Spoiler
  • Make sure your console is connected to the internet, and then press the Xbox button to open the guide.
  • Select System > Settings > System > Updates & downloads.
  • Under Updates, you’ll see:
    • Console update available. Select this button to begin your update, or
    • No console update available. This means your console is up to date

4. Delete your Sims 4 Auto Save

Spoiler
  • On Home, select My games & apps.
  • Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons.
  • In the menu on the left side of the screen, scroll down to Saved data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
  • You'll be prompted to confirm deletion of this game save data:
    • Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on. You do not want to sync the Autosave from the cloud, you want the game to make a new one.

5. Uninstall and Reinstall the Game. 

Spoiler
Before you can reinstall a game, you must first uninstall it from the console's hard drive. To uninstall a game:
  1. Press the Xbox button to open the guide, then select My games & apps and then Games.
  2. Highlight the game you want to uninstall, press the Menu button, and then select Uninstall.
You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, go to My games & apps > Games and then select the game title from Ready to install.

 



I don't work for EA. I'm a player helping other players. I do not respond to PMs.
Sims 4 Console FAQ and Help | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!


CCP Hero Banner - Red.png

Message 2 of 559 (11,603 Views)

Re: Issues when trying to travel and save the game

Hero
@helenajade863 What do you mean by home menu ? Do you get any error messages ?

I don't see a video.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 559 (11,700 Views)

Re: Issues when trying to travel and save the game

★ Guide
@crinrict I'll try and upload the video again...
I mean to the xbox home screen so whilst the game is loading out of a location the whole game closes down and returns to the xbox home page
Message 5 of 559 (11,677 Views)

Re: Issues when trying to travel and save the game

★ Guide
  • It wouldn't allow me to attach the file to my response if the video is not visible on this message please see my profile video uploads as I've successfully uploaded it to that 
Message 6 of 559 (11,666 Views)

Re: Issues when trying to travel and save the game

Hero
@helenajade863 Try uploading to youtube and make it unlisted. Then just post the link. Or upload to google drive or one drive.

So it's basically a crash ? I don't know much about console so might need to move this to the console forum.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 7 of 559 (11,627 Views)

Re: Issues when trying to travel and save the game

★ Guide

https://youtu.be/utDxQB0nyWQ

 

Yes so it's pretty much a crash... However I recalled the issue starting after I installed the realm of magic pack.. I unistalled the pack and it allows me to travel with no issues. Once the pack is installed again the issues continue.

 

Thanks for all your support so far it's more than appreciated 

Message 8 of 559 (11,605 Views)

Re: Issues when trying to travel and save the game

Hero
@helenajade863 Moving this to the console forum then. Maybe a XB1 player has any ideas what's going on or help you troubelshoot.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 9 of 559 (11,593 Views)

Re: Issues when trying to travel and save the game

★ Guide

Thanks hopefully someone can. As it's seriously frustrating especially if I've made progress.. All of its lost once the game crashes. 

Message 10 of 559 (11,574 Views)
Twitter Stream