@cskye01 Your dxdiag shows a number of errors related to the laptop's graphics driver. Since you already have the newest driver offered by Microsoft for your particular system, you'll need to do a clean uninstall and reinstall of the driver. Here's how:
You'll want the installer marked Windows 11 (22000), although I believe the drivers are mostly if not entirely the same. Download this package first, then keep your computer offline until you've installed the new graphics driver. Restart afterwards and before trying to play.
If you get another freeze, please look for new errors in the Reliability Monitor. Hit Windows key-R, enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. For any errors that happen after you install the new driver, right-click on the entry and select "View technical details," then copy the info and paste it here. You don't need to post every instance of the same error; just let me know if one of them is making repeat appearances.
The Reliability Monitor sometimes takes an hour or two to update, so if you do get a freeze and don't see anything new, check back later.
@puzzlezaddict Thanks so much for responding! Unfortunately that didn't seem to do the trick, but I was able to grab error reports for before I did the steps below and after.
Here's the three that simultaneously occurred beforehand:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000000000008, 0xffff878072340e70, 0xfffff20354f83fc0, 0xfffff8037fc252d0). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: ec779e72-e9b5-49fc-9d57-5629ade4b592.
Description A problem with your hardware caused Windows to stop working correctly.
Problem signature Problem Event Name: LiveKernelEvent Code: 124 Parameter 1: 7 Parameter 2: ffffaf0f67056020 Parameter 3: 0 Parameter 4: 0 OS version: 10_0_22000 Service Pack: 0_0 Product: 768_1 OS Version: 10.0.22000.2.0.0.768.101 Locale ID: 1033
Extra information about the problem Bucket ID: LKD_0x124_7_GenuineIntel_FIRMWARE_{8f87f311-c998-4d9e-a0c4-6065518c4f6d}_IMAGE_GenuineIntel.sys Server information: 81d87544-50e5-4586-b590-7a0c99fe6163
Problem signature Problem Event Name: BlueScreen Code: 7f Parameter 1: 8 Parameter 2: ffff878072340e70 Parameter 3: fffff20354f83fc0 Parameter 4: fffff8037fc252d0 OS version: 10_0_22000 Service Pack: 0_0 Product: 768_1 OS Version: 10.0.22000.2.0.0.768.101 Locale ID: 1033
Extra information about the problem Bucket ID: 0x7f_8
And here's the one that occurred after:
Description A problem with your hardware caused Windows to stop working correctly.
Problem signature Problem Event Name: LiveKernelEvent Code: ab Parameter 1: 1 Parameter 2: 80 Parameter 3: 0 Parameter 4: 1 OS version: 10_0_22000 Service Pack: 0_0 Product: 768_1 OS Version: 10.0.22000.2.0.0.768.101 Locale ID: 1033
Extra information about the problem Bucket ID: LKD_LEAKED_SESSION_POOLTAG_Udwp
There was also quite a few of these in between from multiple attempts and having to force it to close, but no additional details: The previous system shutdown at 8:36:07 PM on 4/29/2022 was unexpected.
Thanks again for helping, I really appreciate it!!
About The Sims 4 Technical Issues - PC
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4 freezing randomly","id":"message:11810673","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:2781118"},"readOnly":false},"Conversation:conversation:11810673":{"__typename":"Conversation","id":"conversation:11810673","solved":false,"topic":{"__ref":"ForumTopicMessage:message:11810673"},"lastPostingActivityTime":"2022-04-29T23:26:16.229-07:00","lastPostTime":"2022-04-29T23:26:16.229-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:11810674":{"__typename":"ModerationData","id":"moderation_data:11810674","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:11810674_1":{"__typename":"Revision","id":"revision:11810674_1","lastEditTime":"2022-04-29T19:10:49.135-07:00"},"ForumReplyMessage:message:11810674":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:90819"},"id":"message:11810674","revisionNum":1,"uid":11810674,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"conversation":{"__ref":"Conversation:conversation:11810673"},"subject":"Re: Sims 4 freezing randomly","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11810674"},"body":"
@cskye01 Your dxdiag shows a number of errors related to the laptop's graphics driver. Since you already have the newest driver offered by Microsoft for your particular system, you'll need to do a clean uninstall and reinstall of the driver. Here's how:
You'll want the installer marked Windows 11 (22000), although I believe the drivers are mostly if not entirely the same. Download this package first, then keep your computer offline until you've installed the new graphics driver. Restart afterwards and before trying to play.
\n\n
If you get another freeze, please look for new errors in the Reliability Monitor. Hit Windows key-R, enter \"perfmon /rel\" without quotes, and you'll see a chart of errors and updates with a column for each day. For any errors that happen after you install the new driver, right-click on the entry and select \"View technical details,\" then copy the info and paste it here. You don't need to post every instance of the same error; just let me know if one of them is making repeat appearances.
\n\n
The Reliability Monitor sometimes takes an hour or two to update, so if you do get a freeze and don't see anything new, check back later.
","body@stringLength":"1951","rawBody":"
@cskye01 Your dxdiag shows a number of errors related to the laptop's graphics driver. Since you already have the newest driver offered by Microsoft for your particular system, you'll need to do a clean uninstall and reinstall of the driver. Here's how:
You'll want the installer marked Windows 11 (22000), although I believe the drivers are mostly if not entirely the same. Download this package first, then keep your computer offline until you've installed the new graphics driver. Restart afterwards and before trying to play.
\n\n
If you get another freeze, please look for new errors in the Reliability Monitor. Hit Windows key-R, enter \"perfmon /rel\" without quotes, and you'll see a chart of errors and updates with a column for each day. For any errors that happen after you install the new driver, right-click on the entry and select \"View technical details,\" then copy the info and paste it here. You don't need to post every instance of the same error; just let me know if one of them is making repeat appearances.
\n\n
The Reliability Monitor sometimes takes an hour or two to update, so if you do get a freeze and don't see anything new, check back later.
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@puzzlezaddict Thanks so much for responding! Unfortunately that didn't seem to do the trick, but I was able to grab error reports for before I did the steps below and after.
Here's the three that simultaneously occurred beforehand:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000000000008, 0xffff878072340e70, 0xfffff20354f83fc0, 0xfffff8037fc252d0). A dump was saved in: C:\\WINDOWS\\MEMORY.DMP. Report Id: ec779e72-e9b5-49fc-9d57-5629ade4b592.
Description A problem with your hardware caused Windows to stop working correctly.
Problem signature Problem Event Name: LiveKernelEvent Code: 124 Parameter 1: 7 Parameter 2: ffffaf0f67056020 Parameter 3: 0 Parameter 4: 0 OS version: 10_0_22000 Service Pack: 0_0 Product: 768_1 OS Version: 10.0.22000.2.0.0.768.101 Locale ID: 1033
Extra information about the problem Bucket ID: LKD_0x124_7_GenuineIntel_FIRMWARE_{8f87f311-c998-4d9e-a0c4-6065518c4f6d}_IMAGE_GenuineIntel.sys Server information: 81d87544-50e5-4586-b590-7a0c99fe6163
Problem signature Problem Event Name: BlueScreen Code: 7f Parameter 1: 8 Parameter 2: ffff878072340e70 Parameter 3: fffff20354f83fc0 Parameter 4: fffff8037fc252d0 OS version: 10_0_22000 Service Pack: 0_0 Product: 768_1 OS Version: 10.0.22000.2.0.0.768.101 Locale ID: 1033
Extra information about the problem Bucket ID: 0x7f_8
And here's the one that occurred after:
Description A problem with your hardware caused Windows to stop working correctly.
Problem signature Problem Event Name: LiveKernelEvent Code: ab Parameter 1: 1 Parameter 2: 80 Parameter 3: 0 Parameter 4: 1 OS version: 10_0_22000 Service Pack: 0_0 Product: 768_1 OS Version: 10.0.22000.2.0.0.768.101 Locale ID: 1033
Extra information about the problem Bucket ID: LKD_LEAKED_SESSION_POOLTAG_Udwp
There was also quite a few of these in between from multiple attempts and having to force it to close, but no additional details: The previous system shutdown at 8:36:07 PM on 4/29/2022 was unexpected.
Thanks again for helping, I really appreciate it!!
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