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Batmangioni's avatar
Batmangioni
5 years ago
Solved

Tier III Sith Eternal Emperor Animation Freeze/No Reward

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Huawei P30 Pro
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 382555356
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I just completed Tier III Sith Eternal Emperor - The Final Order Galactic Ascension and upon beating the event the screen froze during the animation (screenshot attached) and I was unable to claim the reward and it did not record the win. If possible could i get the Dark Side Currency refunded or the have the win/rewards? Thank you
Steps: How can we find the bug ourselves? Try playing Tier III Sith Eternal Emperor - The Final Order Galactic Ascension
Connection Type Mobile
Please select your region North America
Country Canada

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Huawei P30 Pro
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 382555356
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I just completed Tier III Sith Eternal Emperor - The Final Order Galactic Ascension and upon beating the event the screen froze during the animation (screenshot attached) and I was unable to claim the reward and it did not record the win. If possible could i get the Dark Side Currency refunded or the have the win/rewards? Thank you
Steps: How can we find the bug ourselves? Play Tier III Sith Eternal Emperor - The Final Order Galactic Ascension
Connection Type Mobile
Please select your region North America
Country Canada

‌

(screenshot attached)

 
bug
  • EA_UltraSlide's avatar
    EA_UltraSlide
    5 years ago

    Hi @Batmangioni and sorry to hear that.

    We have checked the logs available to us and have not found any reason for your freeze during Tier 3 of the SEE event. Please make sure to follow our troubleshooting guide to try and make sure this doesn't happen again. Hope this helps!

    Unfortunately, we are unable to refund you the used Dark Side tickets, sorry.

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  • EA_UltraSlide's avatar
    EA_UltraSlide
    Icon for EA Staff rankEA Staff
    5 years ago

    Hi @Batmangioni and sorry to hear that.

    We have checked the logs available to us and have not found any reason for your freeze during Tier 3 of the SEE event. Please make sure to follow our troubleshooting guide to try and make sure this doesn't happen again. Hope this helps!

    Unfortunately, we are unable to refund you the used Dark Side tickets, sorry.

About SWGOH Technical Issues

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III Sith Eternal Emperor Animation Freeze/No Reward","id":"message:10920672","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:4669683"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:swgoh-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:10920672"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10920672"},"body":"

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Huawei P30 Pro
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 382555356
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I just completed Tier III Sith Eternal Emperor - The Final Order Galactic Ascension and upon beating the event the screen froze during the animation (screenshot attached) and I was unable to claim the reward and it did not record the win. If possible could i get the Dark Side Currency refunded or the have the win/rewards? Thank you
Steps: How can we find the bug ourselves? Try playing Tier III Sith Eternal Emperor - The Final Order Galactic Ascension
Connection Type Mobile
Please select your region North America
Country Canada

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Huawei P30 Pro
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 382555356
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I just completed Tier III Sith Eternal Emperor - The Final Order Galactic Ascension and upon beating the event the screen froze during the animation (screenshot attached) and I was unable to claim the reward and it did not record the win. If possible could i get the Dark Side Currency refunded or the have the win/rewards? Thank you
Steps: How can we find the bug ourselves? Play Tier III Sith Eternal Emperor - The Final Order Galactic Ascension
Connection Type Mobile
Please select your region North America
Country Canada

‌

(screenshot attached)

 
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Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Huawei P30 Pro
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 382555356
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I just completed Tier III Sith Eternal Emperor - The Final Order Galactic Ascension and upon beating the event the screen froze during the animation (screenshot attached) and I was unable to claim the reward and it did not record the win. If possible could i get the Dark Side Currency refunded or the have the win/rewards? Thank you
Steps: How can we find the bug ourselves? Try playing Tier III Sith Eternal Emperor - The Final Order Galactic Ascension
Connection Type Mobile
Please select your region North America
Country Canada

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Huawei P30 Pro
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 382555356
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I just completed Tier III Sith Eternal Emperor - The Final Order Galactic Ascension and upon beating the event the screen froze during the animation (screenshot attached) and I was unable to claim the reward and it did not record the win. If possible could i get the Dark Side Currency refunded or the have the win/rewards? Thank you
Steps: How can we find the bug ourselves? Play Tier III Sith Eternal Emperor - The Final Order Galactic Ascension
Connection Type Mobile
Please select your region North America
Country Canada

‌

(screenshot attached)

 
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Tier III Sith Eternal Emperor Animation Freeze/No Reward","moderationData":{"__ref":"ModerationData:moderation_data:10920673"},"body":"

Hi @Batmangioni and sorry to hear that.

\n\n

We have checked the logs available to us and have not found any reason for your freeze during Tier 3 of the SEE event. Please make sure to follow our troubleshooting guide to try and make sure this doesn't happen again. Hope this helps!

\n\n

Unfortunately, we are unable to refund you the used Dark Side tickets, sorry.

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