Profile not permitted to play online

[Kirmesss]

@EA_Aljo This was one of the troubleshooting solutions.

[EA_Aljo]

@Kirmesss 

Thanks for letting me know. Have you tried talking to Microsoft support? They should take a look at your account to see if there's anything on their end causing this.

[Kirmesss]

@EA_Aljo I talked to the microsoft support too but they can't find anything what can be the problem for this issue. That's why they tell me to do a bug report.

[EA_Aljo]

@Kirmesss 

I can't think of anything else to suggest. It sounds like your account isn't allowed to play online. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They can look into this further for you.