Game crashes when working with basement

[darrenvox]

Just recently I went into the game to work on making a basement bigger in one of my houses but when I went to click on making the room/basement area bigger, the game froze and all buttons were untapable. 

I was able to close the game and close other apps but then went back in and the same error occurred...

would love to know that this is just me but if it isn't then maybe you need to find a way to fix

[darrenvox · Accepted solution]

Actually I left it for a while and came back it was fixed...could have been overheating of the iPad ...I don't know

[martha4858]

@darrenvox

you can can try rebooting your device or restarting your game app. If that doesn't work then you can save your game to the cloud and reinstall the game. If not of this works you should contact support. http://answers.ea.com/t5/The-Sims-FreePlay/INFORMATION-The-Sims-FreePlay-Support/td-p/1877383

[darrenvox · Accepted solution]

Actually I left it for a while and came back it was fixed...could have been overheating of the iPad ...I don't know

[EA_Kristi]

Glad to hear that the issue was resolved!

Don't hesitate to come back to us if you have any questions in the future