need some help

[hauntedpeople69]

So I forgot the password to my old account that had my sims game on it and I tried to reset the password but it wont send me a link to reset it. I have tried everything. So I created a new account and now it wont let me download my sims game at all.

[rumbutter]

you'll need to contact CS for account related issues and or for lost/forgotten/merge   as your codes are tied to  the original account

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...