Missing Sims 3 Expansion Pack!!

[EA_Mai]

Hi everyone,

For all of you having the issue with Origin still allowing to download the packs but them not appearing on the launcher: you could try to use the Origin Beta version. To do so, go to Application settings > Application tab and select 'Participate in Origin client betas'.

Please, let me know if the issue is still happening in the Origin beta.

Thank you,

-Mai

[Shannon4J]

I called to have them "flip a switch" or whatever they need to do to enable me to buy the gamepacks they blocked that I purchased from eBay. The person I talked to said she would file my claim. EA emailed my response. How am I supposed to buy my games when they will not allow me to buy them? The first message they sent said o needed to buy them from an authorized seller, the second message said I had to contact my retailer. Well, I have no clue how to buy my gamepacks when my Origin says I own them, and EA is telling me I have to re-buy them. It is extremely frustrating! I tried to purchase as a gift for myself, but it says I'm not eligible!
Any help or ideas would be appreciated!!

[sekiq84]

MIsssAJ,

Did u submit ticket via the purchases history on G2A? I flagged my transaction from April (Ambitions expansion) and created a ticket under Invalid Key category. In two days I had money back and apologies from G2A.

[EA_Mage]

Hi @Shannon4J,

Apologies for the confusion.

Could you please try purchasing the packs using the Origin Beta client? Instructions in the following post: http://answers.ea.com/t5/The-Sims-3/Sims-3-expansions-missing/m-p/6128394/highlight/true#M223661

Let us know how you get on.
EA_Mage

[Shannon4J]

@EA_Mage,

Thank you for trying to help. I tried Beta client and it still shows up as me owning them and I tried to purchase as a gift for myself and it says I'm ineligible.

[JoRulez]

Hi @EA_Mage,

This issue is still happening in Origin even though I purchased the games through ebay. I am trying to contact EA support but when I go to live chat it says page cannot be found. See screenshot. Also I have purchased the games through steam. Would EA remove the games if I port the steam codes to Origin?

[MisssAj]

Sorry if this is a little late sekiq84. But G2A just sent me an email and they're giving me a refund... I'm not sure it will change anything, i really don't care for the refund but its great they did that, but i don't think my game will be fixed

[Shannon4J]

EA says Steam is an authorized seller. So, if I buy my packs through Steam and redeem the codes through Origin, will I be able to use the codes, even though Origin says I own them already? Also, I'm assuming I would have to uninstall and delete the gamepacks before purchasing from Steam. I have kept them installed in hopes of Origin re-instating them, it does not look as though that will happen. Steam is having a 75% off sale so I thought I would see if that would get me my 9 packs back!!

[Shannon4J]

For helping anyone else that has been plagued with this nightmare! I was able to take advantage of Steam's 75% off sale and grab every expansion pack that EA blocked!! I just bought them from Steam (including the base game that you have to buy, but not necessarily install, to buy expansion and stuff packs ). I just redeemed the codes in Origin, and didn't even have to uninstall the games, the codes re-activated them! I'm not happy that I had to buy them twice, but I'm happy to be able to use my game saves again! And what a great sale to take advantage of for anyone that needs any games!!! Hope this helps!!!

[TheEeveeLovers]

Refer to here the accepted solution will work:The link is here