Missing Sims 3 expansion packs plus other problems [ Edited ]

[t17171717]

I have been having many issues with my recently bought Sims3 starter pack.

1. When I log in on the opening page, the whole game just disappears so I don't know what that is about.

2. If I choose not to log in and just press play, 9/10 times it will freeze on the opening and then a pop up will appear that says it is not responding and if I click reopen, it just freezes. 

3. The starter pack is supposed to come with ambitions and late night and high-end loft stuff, but none show up in my games in origin and they aren't active when my game actually work.

I am really frustrated, please help.