Missing Redemption Code for Base pack...

[ritareneek]

I recently purchased The Sims 3 pets expansion pack online, but it would not allow me to download until i uninstalled and reinstalled The Sims 3 base pack. I did so and upon installing, it asked for the redemption code, but I no longer have it as it was purchased many years ago. and now The Sims 3 pets will not install without The Sims 3 base game. Is there anyway for me to get the redemption code again for my base game purchased years ago?

[rumbutter]

contact CS here's how

http://eahelp.ea.com/en/contact-us/new/

1. click on the blue link  

2.choose your product in the search menu after that click on next  

3 select your platform pc, android , wii...etc click next  

4 choose topic in the search menu for example code then in the menu that apperars under that type in something about the issue for example regestration code click next  

5 click  the orange live chat to chat with an advisor