Lost game case and product code won't work on download.

[SarahE90]

I lost the original case for my Sims 3 game and have been trying to download it from Origin, however I bought the game before Origin came out so I think the product code must be wrong, I don't know how to get the original one for my game. 

[rumbutter]

FAQ http://answers.ea.com/t5/The-Sims-3/FAQ-Lost-and-broken-DVDs-and-missing-serial-codes-What-to-do/m-p...

 you may need to contact CS for code related issues

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...