2013-04-22 04:26 PM
When I try to enter the wordjong game, or any game for that matter, I get a message that IE has stopped working and is looking for a solution, which it never finds. I've un-installed and re-installed Java several times and cleared the browser history cache, to no avail.
I recall that at one time when re-installing Java that I got a message that read "wrapper.createfile failed with error 5. Access denied"
2013-04-22 04:54 PM - edited 2013-04-22 04:59 PM
Here is a link about IE http://windows.microsoft.com/en-US/windows-vista/tips-for-solving-problems-with-internet-explorer
Do you still get the "wrapper.createfile failed with error 5. Access denied" message? If so, see this link: http://answers.microsoft.com/en-us/ie/forum/ie8-windows_vista/error-installer-wrapper-createfile-fai...
I would definatly try another browser, i.e. Firefox or Chrome to see if it is just an IE problem for you...
Also, remember to clear your flash & java cache in addition to the browser cache/ Clear your browser cache again and close your browser after clearing the cache While it is closed, clear the flash cache. Restart your browser after that.
Here is a link you may find helpful: https://help.ea.com/article/clearing-your-browsers-cache
Afterwards, please reboot your computer and then sign back in to Club Pogo
Hope this helps!