why can i not get onto my friend's accounts?

[baref33t]

Every time I try to go to a friend's account to leave a message or write in their guest book - I get a Profile Authorization Failure and it says "Opps, something is not right ... This player's profile is private.

[EA_Kristi]

@baref33t This message means that the friend whos profile you are looking at has set their profile private. Profile privacy settings can be configured in 'My Account - Security'.

Let us know if you have any further questions!

[baref33t]

No their account is not set to private - they have been leaving me messages trying to talk with me and when I try to respond I get the error.