what the heck is this i get 1 week free then this screen

[bicascch]

  

Oops, something is not right...

  

why???

  

Incorrect Person Attempting to Claim Prize

Explanation:
You are signed into Club Pogo as bicascch and, according to our records, that is not the person who won this prize.

How to Fix the Problem:
You need to be signed in with the account that won this prize.

First off, sign in as a different player.

Then go back to your prize claim confirmation e-mail and click the link again to access the prize claim form.

If this problem persists, please see our Help pages.

We apologize for the inconvenience.

[cafedelon]

@bicascch Someone from EA will have to investigate this for you. You could wait for a reply from an EA community manager here, or you could go chat online or by phone to find out from an EA adviser. To do this follow these steps.

1. Go to https://help.ea.com
2. Click "Contact Us"
3. Select Pogo from the game list (or type Pogo in the white box)
4. Select PC or Mac or other platform
5. Select a Topic, possibly "Manage my account"
6. Select an Issue, possibly "Manage account details"
7. Click "Select contact option" (blue button at bottom of the page)

8a. If you received the screen for online chat, then type in a brief description in white box entitled "Subject"
9a. Next, click on the blue "Chat Now" button and wait for an EA Advisor to start the conversation.

8b. If you receive the screen for a phone call back, type in your name, country, subject to discuss and your phone number
9b. Next, click on the blue "Request Call" button at the bottom of the screen and wait for an EA advisor to call you by phone.