Hello flash69us,
You would need to contact our support team directly about your account problems since for security and confidentiality reasons we cannot discuss account details on a public forum.
If you click on the following link you will be taken directly to the Origin contact page: https://help.ea.com/contact-us
Sign in with your Pogo username and Password (Click on Login in the top right hand corner), you’ll then be prompted for ‘Product’ (enter Pogo) and then for ‘Category’ (select ‘Billing/Purchasing’), finally below a list of articles, you can select ‘Step 2: Choose a Contact Method’.
There is no phone number for support, but you will be able to send an email. Please include as much detail as possible, so they are able to answer you straightaway.
Hope this helps.
Regards,
Stephen.
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