NEED TO TALK TO SOMEONE ABOUT ACCOUNT INFO [ Edited ]

[mymayemerald]

My husband and I recently split up and he had set up all my passwords etc for POGO...I cannot get into my account to renew membership, buy gems or ANYTHING....I need to speak with someone who can help me with this asap...very frustrating not to be able to have current info as far as bank cards etc to enjoy POGO more...please let me know how to pproceed asap.  Thank you in advance!!  Diane [CM Edit: Removed personal information]

[diazjrf777 · Accepted solution]

first please edit or remove your personal info by clicking the three dot at top right and click edit reply...

since this is a public forum, cannot handle personal finances here...

to address your issue please contact > https://help.ea.com/en/

click on > CONTACT US

click on - pogo (logo thumbnails located in the middle page)

click on PC or Mac platform > https://help.ea.com/en/contact-us/?product=pogo

select topic - Manage my account

select issue - Manage account details / Restore account

a blue button option will appear below... click on the plus sign at the right, you can either chat or get a callback

[diazjrf777 · Accepted solution]

first please edit or remove your personal info by clicking the three dot at top right and click edit reply...

since this is a public forum, cannot handle personal finances here...

to address your issue please contact > https://help.ea.com/en/

click on > CONTACT US

click on - pogo (logo thumbnails located in the middle page)

click on PC or Mac platform > https://help.ea.com/en/contact-us/?product=pogo

select topic - Manage my account

select issue - Manage account details / Restore account

a blue button option will appear below... click on the plus sign at the right, you can either chat or get a callback

[toolLAYrg9Lw]

call  [CM edit: Removed personal information]

[toolLAYrg9Lw]

call  [CM edit: Removed personal information]

[cher6465]

@diazjrf777 need to talk to someone

[EA_Arrenai]

Hey there, @cher6465.

If you follow the steps @diazjrf777 had posted, it will give you the option to choose between chat and phone support. Can you give it a try and let us know how it goes for you?

Arrenai 

---

Did you receive an awesome, helpful response?  +XP!

Was your issue resolved by a great post?  Accept as Solution

ASK. ANSWER. LEVEL UP.

[manupat12]

Lost all off gems mini clothes and game process

[EA_Arrenai]

Hey there, @manupat12.

Just to confirm, are you logged into the same Pogo screenname you were using prior? Sometimes it's easy to accidentally log into another account because they used the same or similar emails in the past.

Arrenai 

---

Did you receive an awesome, helpful response?  +XP!

Was your issue resolved by a great post?  Accept as Solution

ASK. ANSWER. LEVEL UP.

[EA_Arrenai]

Hey there, @manupat12. I'm just checking in. Are you still having trouble accessing your previous content?

If you are, in this case, I would recommend reaching out to EA Help using the information @diazjrf777 posted earlier in the thread. That will get you one-on-one with an EA Help game advisor and they can help figure out what happened there.

Arrenai 

---

Did you receive an awesome, helpful response?  +XP!

Was your issue resolved by a great post?  Accept as Solution

ASK. ANSWER. LEVEL UP.