@ycantwewin
First of all, please check your ‘Gems Transaction Record’ to view all your purchases and gem transactions. To check the records, go to the ‘My Account’ section. Then click on the 'Billing and Subscriptions' link and finally view your gems transactions (the link for this is about half-way down the page under the 'Other Resources' heading).
If you believe there are gems missing, please follow these steps to reach a game advisor directly for help:
1. Click the link http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo and sign in with your Pogo name and password.
2. Where it says: ’Select a topic’ choose ‘Billing/Purchasing’ from the drop-down list
3. Click underneath the heading: ‘Tell us a little more about your issue’ and enter ‘Pogo’
4. Click the orange ‘Next’ button
5. Depending on your geographical location and the time of day, you'll see the available contact options - Live Chat, Call Back or Email.
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