EA account transfer

[krftydeb070950]

had to change my acct, need to transfer my club pogo stuff

[MLadyD7]

You would need to contact our support team directly for help with this, since for security and confidentiality reasons we cannot discuss any account details on a public forum.

 

If you click on the following link you will be taken directly to the Origin contact page: https://help.ea.com/contact-us

 

Sign in with your Pogo username and Password (Click on Login in the top right hand corner), you’ll then be prompted for ‘Product’ (enter Pogo) and then for ‘Category’ (select ‘Billing/Purchasing’), finally below a list of articles, you can select ‘Step 2: Choose a Contact Method’.

 

There is no phone number for support, but you will be able to send an email. Please include as much detail as possible, so they are able to answer you straightaway.

 

Hope this helps.

[krftydeb070950]

Tried but unable to get help.  I wouldn't have this problem but I couldn't access my old screenname.  So I had to open a new account.  If I am unable to transfer my Club Pogo account info I will just cancel my account. 

[MLadyD7]

If you're trying to transfer everything to a new screenname, unfortunately, that can't be done, see here:

Pogo|Changing Pogo Screen Names|EA Help

If you are going to cancel your pogo account, please see the instructions here:

Important Information about Cancelling your Pogo Subscription

Hope this helps!

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[krftydeb070950]

I am unable to transfer all my info.  But if I could get help resetting my password in my old screenname I can just log back into it.  I am sorry for all the confusion I don't mean to be a pest.

[MLadyD7]

You're not being a 'pest' at all

Here is a link which should explain how to reset your password: Click >   Pogo: Recover Password or Screen Name - Pogo.com

If you need further help with this you may contact Customer Service as well...

Here's how to contact Customer Service if you need to:

You would need to contact the he Origin support team directly for help with this, since for security and confidentiality reasons we cannot discuss any account details on a public forum.

 

If you click on the following link you will be taken directly to the Origin contact page: https://help.ea.com/contact-us

 

Sign in with your Pogo username and Password (Click on Login in the top right hand corner), you’ll then be prompted for ‘Product’ (enter Pogo) and then for ‘Category’ (select ‘Billing/Purchasing’), finally below a list of articles, you can select ‘Step 2: Choose a Contact Method’.

 

There is no phone number for support, but you will be able to send an email. Please include as much detail as possible, so they are able to answer you straightaway.

 

Hope this helps.

Please accept solutions if they are correct and press the XP button if somebody helped you.