Re: Billing & Accounts

by EA_Stephen
Reply

Original Post

Billing & Accounts

[ Edited ]
★★★ Newbie

I couldnt remember my password & had no idea of help. I created a new account. Dumb, I know.

My question is...Can the 2 accounts be merged into one?

I cant seem to reach a live person to talk to. Will someone call me or email me the answers? *edited - removed phone number. Remember this is a public forum.

Message 1 of 4 (167 Views)

Re: Billing & Accounts

Community Manager (retired)

@tshook55 

 

It's unfortunately not possible to merge tokens, badges etc from multiple accounts.

 

However, if you've ended up with a subscription on the wrong account, then please contact customer support directly to see if they can help.

 

Follow these steps to contact a game advisor:

1. Click the link 
http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo and sign in with your Pogo name and password.

2. Where it says: ’Select a topic’ choose ‘Billing/Purchasing’ from the drop-down list 

3. Click underneath the heading:  ‘Tell us a little more about your issue’ and enter ‘Pogo’


4. Click the orange ‘Next’ button

 

5. Depending on your geographical location and the time of day, you may see the Live Chat option, directly 
under that you'll see the Email me button. Please be aware that Live Chat is available for Club Pogo members only.

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Message 2 of 4 (158 Views)

Re: Billing & Accounts

★★★ Newbie

I keep getting an error on the page. Also,  it keeps telling me it needs more info with my issue. What now?

Message 3 of 4 (154 Views)

Re: Billing & Accounts

Community Manager (retired)

@tshook55 

 

What error do you get on the page?

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Thank you for being part of Answer HQ Community!
Make sure that you are automatically notified by email when your question gets a reply by clicking the 'Subscriptions' box on the right hand side of the 'New Question' page.
Did a solution help you? Let everybody know by clicking on the "Accept as Solution" button.
If you wish to provide further information or answer a question, click on the "Reply" button.
If you are especially happy with someone's response, reward them by clicking on "XP".
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