January 2017
hi everybody
i was doing the quest of winning matches to unlock a new hero, well after i won all the matches, the new hero did not unlock
please advise of what I could do to fix this
January 2017
January 2017
January 2017 - last edited January 2017
The same here. I've completed both quests (25 games each): for new plant-hero and zombie-hero and still have only 2 plant heroes and 2 zombie heroes.
Another topic for similar issue: http://answers.ea.com/t5/Technical-Issues/Final-hero-selection-Missing-after-restart-app/td-p/566719...
January 2017
Yup, support is a joke for this issue as well.
3 weeks after reporting my issue, and reportedly having my case escalated to a specialist, I finally get a 'resolution': 100 gems credited to my account and a statement that there will be no additional compensation.
I guess that's just par for the course with EA Products...
January 2017
they want me to beat the next level, but there is no level system in this game.. and how is playing 25 games even related to levels?
January 2017
I was told that as well. As far as I can tell they do that to blow you off as fast as possible and close the support case. It did not work to fix my issue.
The 3rd party they have handing support must have compensation metrics based on closing tickets, and not on actually resolving issues.
January 2017
same problem as you
January 2017
same to me
January 2017
I got the message... to beat a level and as for the issues they'll give me 100 gems...but after beating a level i still havent gotten a chance to pick a hero...i have finished the zombie hero quest and plant quest too!