sims 4 not letting me use my redeem code off manual

[isabellaledezma]

i just bought the sims 4 today and i entered my code that was on the manual and it said that the code was already in use when i have never owned this game before as its brand new, please help

[W4rH0rse · Accepted solution]

@isabellaledezma You need to contact the store you bought the game from for an exchange/refund.

[W4rH0rse · Accepted solution]

@isabellaledezma You need to contact the store you bought the game from for an exchange/refund.