problem witch autenticator

[IsaBaby22]

I formatted my phone and now the origin but doesn't accept the authenticator code, so I'm no access to my account and my games.

[Straatford87]

@IsaBaby22

You will require the assistance of a Game Advisor for any account changes that you are unable to make yourself.

1. Go to https://help.ea.com/en/contact-us/new/ -- do not use a mobile device to contact us
2. Select your country from the upper left corner. If it isn't listed, try US or UK
3. Select Game, click Next
4. Select Platform, click Next
5. Select Topic and Issue and give a description, click Next
6. Select the method in which you want to contact us
7. Some contact options might not be available depending on the time at which you place your request

Doesn't work? Select another game, topic or issue. You can also press F5 to reload the page or try another browser.

Unable to login on your account? Click "Having trouble accessing your account?" at the bottom right of the screen, during the login step.